Original Job Description:
https://www.mann-hummel.com/en/career/job-vacancies/job-vacancies-worldwide.jobdetail.html/customer-quality-engineer.html
Locations:
– Portage
Job Description
Your Challenge
As a Customer Quality Engineer at Mann+Hummel, you will play a pivotal role in managing the relationship with our customers post-SOP (Start of Production). You will lead quality-related activities, ensuring adherence to customer expectations and driving continuous improvement initiatives.
Lead the relationship with the customer’s quality responsible after SOP
Organize and support customer quality-related visits and audits
Conduct proactive visits to the customer’s site as needed or requested
Monitor and report the site-specific view of quality on the customer’s portals
Enter all quality requested data to the customer’s portal or respond to customer requests
Advise on and be an expert in the use of customer-specific requirements
Review and submit customer-requested documentation such as requalification, data, etc.
Discuss PPAP submission requirements with the customer in case of changes due to Technical Change Management (TCM)
Manage the deviation process with the customer
Steer the evaluation of internal product non-conformities based on defined and agreed customer specifications
Initiate the problem-solving process with the relevant team in case of a customer complaint (0 km and field)
Actively participate in continuous improvement/corrective action activities of quality-related processes
Ensure the right application of Quality tools and expertise
Have the authority and responsibility to stop any process or product delivery in case of serious non-conformance of customer expectations, safety, environmental risks, etc
Your Profile
Education and Experience:
Bachelor’s degree preferred
3 years of experience in Customer Quality in the automotive industry
Required Skills:
Strong customer orientation, understanding, and meeting customer expectations
Analytical skills to identify and address root causes of quality issues
Clear and concise communication to convey quality-related information to teams and customers
Collaborating effectively with cross-functional teams for quality initiatives
Ability to interpret drawings and requirements for ensuring adherence to agreed Quality parameters
Extensive experience in quality management, particularly in the automotive industry
Preferred Skills:
Previous experience working with Ford or within the Ford supply chain
Understanding of Ford’s quality expectations and procedures
Track record of ensuring compliance with Ford’s quality guidelines
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